The flow of most asked questions

What equipment can I have?
The finance package we offer you is for anything from plastic injection moulds through to injection moulding machines and any other business procurements you may wish to discuss with us.

Is there an interest rate?
There is no interest rate because it is not a loan. Being an operating lease, it is treated as a monthly rental payment for the use of the equipment.

How are repayments made?
It’s very simple. Your monthly repayments will be directly debited from your nominated bank account or credit card.

What happens if something goes wrong with the equipment?
It is the customer’s responsibility during the rental term to keep equipment in good working order either through manufacturer's warranty or maintenance. Why not utilise our extended “Techcare Plan” cover which can be included in your monthly payments to extend your warranty cover for the term of your rental. In the event of a fault with the equipment, Techcare can be contacted on 0299138566 - all claims must be made within 7 days of any fault or problem occurring.

Do I have to cover loss, theft and accidental damage for the equipment?
It is a requirement that you insure the equipment during your rental agreement term for these situations and you may choose to use your own insurance to cover yourself for these situations. Alternatively, you may also choose our “Protection Plan” where we bear the risk. Our protection plan cover can be included in your monthly payments.

What are my options at the end of my rental term contract?
Call our Customer Service Centre team in any of these circumstances on 02 9913 8566.
At the end of your term you can replace your old equipment by upgrading to the newest technology and commence a new agreement once you have returned the old equipment to us.
At the end of your term you can continue to rent your current equipment.
At the end of term you can offer to buy the equipment at “Fair Market Value”.
Simply return the equipment to us.

What is Fair Market Value?
This is the value you would expect to pay for your equipment from a dealer of used equipment.

Can the agreement be cancelled or terminated early?
The agreement is a fixed term contract, therefore if you cancel before the term has concluded you will have to pay the difference of the remaining payments. There could be some additional variations which will depend on the condition in which the equipment is returned to us. You may, at any time, obtain a final payout quote should you decide to purchase or if you wish to upgrade with a new agreement.

How much does it cost?
The monthly rental amount is based on the (ex GST) price of the equipment and the rental term chosen. GST is added to the rental amount. The longer the term the lower the monthly payments. A quote and pre-approval can be obtained by calling us on 02 9913 8566.

Is there a minimum or maximum amount?
The minimum transaction amount is generally $35,000 or more. Please call our Customer Service Centre team on 02 9913 8566 and ask to discuss our product offering.

What type of questions do we ask during the application process?
In most circumstances, we simply need to obtain some basic personal and financial details. We will require your consent to conduct a credit check with a credit reporting agency.

Can payments be tax deductible?
Provided that you are using the equipment for home, business, work related purposes you can typically claim the rental payments as a tax deduction. Customers should seek independent advice from an accountant to clarify their own personal circumstances.

How is GST calculated on my agreement?
Your rental payments are based on the GST exclusive price of the equipment. GST is then added to the monthly rental payments. Businesses registered for GST should be able to claim the GST amount as an Input Tax Credit. Customers should seek independent advice from an accountant to clarify their own personal circumstances.